Terms and Conditions

These Terms and Conditions govern access to and use of our online platform and subscription management services. By accessing or using this service, you agree to comply with these Terms and Conditions. If you do not agree, you must not use the service.

1. Our Service

Our service provides businesses with tools to manage subscriptions and recurring payments, including customer billing solutions, payment processing support, subscription administration, and automated payment reminders.

The service is intended for business use. The business using the service is responsible for its relationship with its customers, the products or services it offers, and the terms it applies to those customers.

2. Eligibility and Account Responsibilities

You must have the authority to act for the business or organisation represented by your account. You are responsible for providing accurate, current, and complete information and for keeping account credentials secure.

• You must promptly update information that affects billing, account administration, or service delivery.
• You must notify us of unauthorised access or suspected misuse of your account.
• You must ensure that anyone using your account complies with these Terms and Conditions.

3. Subscription and Recurring Payment Instructions

You are responsible for obtaining all required customer consents before creating a subscription, storing payment instructions, or initiating recurring charges. Payment schedules, amounts, renewal terms, cancellation rights, and applicable taxes must be presented to customers clearly and lawfully.

You must not use the service to process payments that are fraudulent, unauthorised, deceptive, unlawful, or unrelated to a genuine transaction. You are responsible for responding to customer disputes, refunds, reversals, and chargebacks relating to your business.

4. Payment Processing

Payment processing may depend on third-party payment providers, banks, card networks, and other financial service providers. We do not guarantee that every payment will be authorised, settled, or completed within a particular period.

You authorise us and relevant payment providers to process transactions according to your instructions and the information submitted through the service. Additional fees, reserves, settlement delays, verification requirements, or transaction restrictions may apply under the rules of applicable payment providers.

5. Fees, Taxes, and Billing

You agree to pay all applicable subscription fees, transaction fees, usage charges, and other charges presented through the service. Unless stated otherwise, fees are non-refundable except where required by law or expressly approved by us.

You are responsible for determining, collecting, reporting, and paying any taxes, duties, or governmental charges associated with your business, transactions, or use of the service.

6. Customer Data and Privacy

You may provide customer, subscription, billing, and transaction information to use the service. You are responsible for ensuring that you have a lawful basis and all necessary permissions to collect, use, and share that information.

We will handle information in accordance with our privacy practices and applicable laws. You must not submit information that you are not authorised to disclose or that is unnecessary for the relevant service function.

7. Acceptable Use

You must not:

• Use the service in violation of Singapore law or any other applicable law.
• Interfere with, disrupt, probe, or compromise the security of the service.
• Attempt to gain unauthorised access to accounts, systems, or data.
• Reverse engineer, copy, resell, or commercially exploit the service except as expressly permitted.
• Use automated means to extract data or place unreasonable demands on the service.

8. Intellectual Property

The service, including its software, design, documentation, features, and content, is owned by or licensed to us and is protected by applicable intellectual property laws. Subject to these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable, and revocable right to use the service for your internal business operations.

9. Availability and Changes

We may modify, suspend, or discontinue all or part of the service for maintenance, security, operational, or commercial reasons. We will use reasonable efforts to maintain availability but do not guarantee uninterrupted or error-free operation.

We may update these Terms and Conditions from time to time. Continued use of the service after updated terms become available constitutes acceptance of the revised terms.

10. Suspension and Termination

You may stop using the service at any time, subject to any outstanding payment obligations. We may suspend or terminate access if you breach these Terms and Conditions, create security or legal risks, fail to pay applicable fees, or misuse the service.

Upon termination, your right to use the service ends. Provisions relating to payment obligations, intellectual property, confidentiality, limitations of liability, indemnity, and dispute resolution will continue to apply where relevant.

11. Disclaimers

To the fullest extent permitted by law, the service is provided on an “as available” and “as is” basis. We do not guarantee that the service will meet every business requirement, prevent all payment failures, or ensure uninterrupted processing, successful collection, or compliance with every obligation applicable to your business.

12. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising from or related to the service.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

13. Indemnity

You agree to indemnify and hold us harmless from claims, losses, liabilities, costs, and expenses arising from your use of the service, your breach of these Terms and Conditions, your violation of applicable law, or your relationship with your customers.

14. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Singapore. The parties submit to the jurisdiction of the courts of Singapore, subject to any mandatory rights or dispute-resolution requirements under applicable law.

15. General Terms

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not transfer your rights or obligations under these Terms and Conditions without our prior written consent.

16. Contact and Registered Address

For formal notices concerning these Terms and Conditions, please write to us at the following physical address: